Welcome To Luminous Shoes Online Sale Store!

FAQs

What is the shipping methods?
We set DHL, EUB, DDP as our shipping method, and we will choose the most appropriate shipping methods. We promise that your products will be shipped within 24-48 hours. Usually it takes 7-12 days to arrive, the difference depends on different regions and time.
Will my account data be protected?
All your account information are used only in the context of your business relationship with us. These information are never shared with third parties or sold without your permission.
Payment is it secure?
The security of payment on luminous-shoes.com is one of our priorities. All information exchanged to treat the payment are encrypted with SSL. These data cannot be detected, intercepted or used by others. They are not kept on our computer systems. In addition, all purchases made on shoe light LED follow the 3D Secure standard.
How Do I Track My Orders?
We usually ship your package within 24-48 hours after we clear your payment and give you tracking number within 24-48 hours after we send your package. (that means, we will provide you with the tracking number within 2-4 business days after you pay for it).
What If My Package Delays at Custom?
As soon as we ship your order, we will send you an email along with the tracking number and a tracking url. If you find your order be held up at custom, please feel free to contact our customer service.
Do you need to pay for the exchange?
No, it is free. But before exchanging your shoes, please contact our customer service. After receiving the returned items, we will resend the new products to you. If you need the new product urgently, you can consult our customer service for the specific process.